Refund policy

Due to the nature of our products and for hygiene purposes, all sales are final. Confident Hair does not offer returns, exchanges, or refunds once an order has been processed.

If you receive a defective or incorrect item, please contact us within 7 days of delivery at customerservice@confidenthair.shop with:

• your order number
• photos/videos of the issue
• a description of the defect

After reviewing the issue, eligible claims may be approved for store credit.

To qualify for review:

• hair must remain unused
• lace must remain uncut
• the item must not be altered, washed, dyed, or installed

When returning approved items, we recommend using a tracked shipping method with signature confirmation. Confident Hair is not responsible for return packages lost or damaged during transit.

Shipping and handling fees are non-refundable. Any approved store credit will exclude original shipping costs.